1. Who We Are

UK Spray Foam Advice ("we", "us", "our") is an independent advisory service helping homeowners with spray foam insulation removal across the United Kingdom. Our website is uksprayfoamadvice.co.uk.

For any privacy-related queries, please contact us at: info@uksprayfoamadvice.co.uk

2. What Data We Collect

We collect the following personal data when you use our website or request a quote:

Contact information: Full name, phone number, email address
Property information: Postcode, property type, loft size
Enquiry details: Type of foam, reason for enquiry, urgency, any additional message
Technical data: IP address, browser type, pages visited, time on site (via cookies)

3. How We Use Your Data

We use your personal data to:

Respond to your quote requests and enquiries
Connect you with suitable spray foam removal contractors
Send you a confirmation and follow-up communications about your enquiry
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases (UK GDPR):

Contractual necessity: To fulfil your quote request
Legitimate interests: To improve our services and communicate with you about your enquiry
Consent: For marketing communications (where applicable)

5. Sharing Your Data

We may share your data with:

Approved removal contractors: To arrange your quote or removal service
Service providers: Trusted third-party platforms that help us operate our website (e.g. hosting, analytics, CRM)

We do not sell your personal data to any third parties.

6. Cookies

We use cookies to enhance your experience on our website. These include essential cookies (required for the site to function), analytics cookies (to understand how visitors use the site), and marketing cookies (used by Google Ads to measure campaign performance). You can manage your cookie preferences via the cookie consent banner when you first visit the site. For full details, please see our Cookie Policy.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Quote enquiry data is typically retained for up to 2 years.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify any inaccurate data
Erase your data ("right to be forgotten")
Restrict or object to processing
Data portability — receive your data in a structured format
Withdraw consent at any time (where consent is the basis)

To exercise any of these rights, please email us at info@uksprayfoamadvice.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted over HTTPS.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy